Welcome, Guest
Username: Password: Remember me

TOPIC: Adminstration has gone white

Adminstration has gone white 3 years 3 weeks ago #7372

  • jennymac
  • jennymac's Avatar
  • Offline
  • Senior Boarder
  • Posts: 74
  • Thank you received: 2
Hi Guys,
I am in trouble. Again!!!
I purchased and was installing sh404SEF. I saw the progress bar moving along nicely, then it said 'waiting for...' and I am still waiting. My site backend is a white page. I can't log out and login because there is NOTHING there. If I use the browser back button every page is white. If I open the front end and add /adminstrator, the resulting page is white. I have rebooted my computer and it is still white. It is white on my phone, my tablet, my desktop.
I can't even report the issue to Anything Digital. because part of submitting a forum question includes system details from the back end and I can't get there to get it. Anyone had this problem? :S Anyone have a solution?
Jenny McWilliam
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7373

  • ozneilau
  • ozneilau's Avatar
  • Offline
  • Expert Boarder
  • Posts: 83
  • Thank you received: 10
Hi Jenny,

I haven't encountered this problem with sh404SEF before.

I'd probably try disabling any sh404SEF related plugins (assuming some have been installed) via phpMyAdmin or similar.

Look for the jos_extensions table (your prefix may be different) and change the "enabled" field from "1" to "0" for sh404SEF plugins.

Hopefully this will get you back in and you can retry the install.

Neil
Webilicious Web Design and Development
webilicious.com.au
Last Edit: 3 years 3 weeks ago by ozneilau. Reason: improve clarity
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7374

  • Shane Thorpe
  • Shane Thorpe's Avatar
  • Offline
  • Moderator
  • Posts: 113
  • Thank you received: 11
You do get some beauties don't you Jen! ! !

If Neil's process doesn't help give me a call in the morning and we will see what we can do.

Most important is Don't Panic. As we said many times - it can be fixed.

Cheers
Moderator for MJUG forum.
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7375

  • jennymac
  • jennymac's Avatar
  • Offline
  • Senior Boarder
  • Posts: 74
  • Thank you received: 2
Hi Neil,
I was not certain that SH404SEF was the culprit - just that that was what I was doing when the page went white. I went into my php admin and there is not even a table for SH404SEF which would imply that the install failed and it is not the culprit.
Looks like I will be doing akeeba kickstart - I am getting good at this. :(
Jenny McWilliam
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7376

  • Shane Thorpe
  • Shane Thorpe's Avatar
  • Offline
  • Moderator
  • Posts: 113
  • Thank you received: 11
Thats why we taught you backup, backup and backup. LOL.
Moderator for MJUG forum.
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7377

  • jennymac
  • jennymac's Avatar
  • Offline
  • Senior Boarder
  • Posts: 74
  • Thank you received: 2
I know Shane - so glad I have a back up but don't want to do that if I can do something else. Trawling the forums there are lots of suggestions: most involve setting error reporting to maximum. I have changed all I can but still no success. Thought I would do an audit via my-joomla but I can't install the connector so that is not going to work - will still do lots of reading.
How are you - ok?
Jenny McWilliam
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7378

  • tuum
  • tuum's Avatar
  • Offline
  • Moderator
  • Posts: 192
  • Thank you received: 60
You could try editing your configuration.php and change error reporting to maximum.

public $error_reporting = 'maximum';

This way instead of getting a white screen of death, you should get a PHP error which should help you pinpoint the problem. I agree with Neil that most likely it is a system plugin causing the problem, as these run every time you access any section of the site.

regards

Tim
Follow me on twitter twitter.com/bfsurvey
The administrator has disabled public write access.
The following user(s) said Thank You: ozneilau

Adminstration has gone white 3 years 3 weeks ago #7379

  • ozneilau
  • ozneilau's Avatar
  • Offline
  • Expert Boarder
  • Posts: 83
  • Thank you received: 10
Sometimes this happens when you cross a memory requirement threshold.

You can usually increase the PHP memory limit by specifying a higher memory limit in your php.ini file such as:

memory_limit = 256M
or similar.
Webilicious Web Design and Development
webilicious.com.au
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7380

  • jennymac
  • jennymac's Avatar
  • Offline
  • Senior Boarder
  • Posts: 74
  • Thank you received: 2
Thanks Tim - I did try changing the config file without success.
Looked at the ini file Neil but that was a bit outside my comfort zone.
I am sitting back and relaxing now - Phil Taylor is on the case. B)
Jenny
Jenny McWilliam
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7381

  • ozneilau
  • ozneilau's Avatar
  • Offline
  • Expert Boarder
  • Posts: 83
  • Thank you received: 10
jennymac wrote:
Phil Taylor is on the case.

Crikey, you have brought in the big guns!

I'm sure it will be sorted out pronto.

Neil :)
Webilicious Web Design and Development
webilicious.com.au
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7382

  • jennymac
  • jennymac's Avatar
  • Offline
  • Senior Boarder
  • Posts: 74
  • Thank you received: 2
I know Neil, but I am beside myself knowing what to do next, with a timeline for completion as this Friday(!) and it a position, because of a grant we got, to be able to use his services.
What more can I say?
J
Jenny McWilliam
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7383

  • ozneilau
  • ozneilau's Avatar
  • Offline
  • Expert Boarder
  • Posts: 83
  • Thank you received: 10
Hi Jenny,

I think we can probably all appreciate knowing there is someone that can help if we get stuck. :)

Let us know how you go.

Neil.
Webilicious Web Design and Development
webilicious.com.au
The administrator has disabled public write access.

Adminstration has gone white 3 years 3 weeks ago #7384

  • jennymac
  • jennymac's Avatar
  • Offline
  • Senior Boarder
  • Posts: 74
  • Thank you received: 2
Amen to that, Neil. I will keep you posted.
Jenny McWilliam
The administrator has disabled public write access.

Adminstration has gone white 3 years 2 weeks ago #7385

  • jennymac
  • jennymac's Avatar
  • Offline
  • Senior Boarder
  • Posts: 74
  • Thank you received: 2
Well, for an hour and a half's work (by Phil, not me) I got my site back up and running. Yay!
It took me 12 hours to discover it was done because I was watching the wrong email address!
The problem was a dodgy copy of Admin Tools.
The irony was in the meantime I put the same dodgy copy on to another website I am building and ended up in the same place. This time, however, I knew where to go and Nick and his team were great in getting it back up for me with a proper copy of Admin Tools and I am back on track. :) A little poorer but a whole lot wiser.
Makes we wonder whether I should really be fiddling in ares I know nothing about! But where would the fun be, hey?
Blessings
Jenny
Jenny McWilliam
The administrator has disabled public write access.

Adminstration has gone white 3 years 2 weeks ago #7386

  • ozneilau
  • ozneilau's Avatar
  • Offline
  • Expert Boarder
  • Posts: 83
  • Thank you received: 10
Hi Jenny,

Thnaks for letting us know.

This isn't something I would have found easily!

Well done Phil for tracking down the issue.

Neil
Webilicious Web Design and Development
webilicious.com.au
The administrator has disabled public write access.
Time to create page: 0.058 seconds
Powered by Kunena Forum